are some of our Frequently Asked Questions:
Q. What can I do to conserve energy costs?
Here are some "Energy Saving Tips." For
additional tips you may want to visit www.homeenergysaver.lbl.gov
or clean furnace filters once a month during the heating
Contact our service department to schedule an appointment.
- Check the heating system and replace old, outdated
appliances with high- efficiency models.
- Close vents and doors in unused rooms and dampers
on unused fireplaces.
- Lower the thermostat on water heaters to 120 degrees
- Install water-flow restrictions in showerheads and
- Run washing machines and clothes dryers with a full
- Check to see if your attic and basement have the recommended
levels of insulation.
- Keep the lint filter on dryers clean. Dirty lint filters
restrict air flow and can also be a fire hazard.
- Seal all leaks around doors, windows and other openings,
such as pipes or ducts, with caulk or weather-stripping.
- Set thermostats between 65 and 70 degrees during the
winter, and at 58 degrees when away form the house for
more than a few hours. Please note that warmer temperatures
are needed for homes with ill or elderly persons or
- Install an automatic setback or programmable thermostat.
Q. What can I do to cut my propane energy
A. You can manage your fuel bills by signing up for
our "Budget Plan", "Keep-Full Plan"
or "Propane Pre-Payment Program." Contact your
local Brick Propane office for more details.
Q. How are propane prices determined?
A. Propane and other heating fuels are traded on the
commodities market, which goes up and down like the stock
market. By far the biggest influence on these fluctuations
is the cost of the crude oil and natural gas from which
propane is produced.
Q. Do propane prices change?
A. The market responds quickly to any situation that
might affect supply or demand. Some examples are unexpectedly
cold or warm weather, supply interruptions, or excess production.
These changes may be reflected in the wholesale price we
pay for the propane that is delivered to you.
Q. Why isn't my tank filled to 100%
A. Your propane fuel is delivered and stored in liquid
form. Propane liquid, for example, will expand nearly 17
times as much as water over the same temperature increase.
As a result, tanks and cylinders are never completely filled
with propane-gas liquid. Tanks are filled to about 80-85%
of their capacity. This leaves a space above the liquid
which allows the LP-gases to expand freely due to changes
There are several important characteristics
that you need to understand about LP gases when they are
stored in containers. First, heat added to LP-gases in a
tank or cylinder is transferred directly from the air surrounding
the container. Hot days, cool nights, rain, and snow are
a few of the many factors that affect the temperature of
the liquid. Because of these temperature changes, you may
see fluctuations in your container gauge.
Q. How do I read the gauge on my propane
A. Not all tanks have sight gauges that are easy to
read. Some tanks have old style "roto-gauges"
that must be opened at the spit valve and the lever turned
to locate the level of the liquid in the tank. Ask your
delivery driver to show you how to operate such gauges.
If your tank does have a sight-gauge, it
may be located on top of the tank, usually under a protective
hood. (Note: please be careful when you lift the hood as
insects sometimes nest there.)
For your convenience and comfort, please
call your local Brick Propane office if your gauge reading
measures 20% or less. Better yet, let us put you on our
"Keep-Full" plan, and you won't need to worry
about how to read the gauge on your tank.
Q. How do I determine how much propane
is left in my 20# cylinder for my grill?
A. On the side of each propane cylinder is a stamped
Tare Weight (TW). This is the weight of the cylinder when
it is empty. Take your cylinder off from your grill and
place it on a scale (like a bathroom scale). The total weight
determined by the scale, less the tare weight of the cylinder
is the amount of propane (in pounds) remaining in the cylinder.
Q. Why does my grill have a very low
flame at times?
A. The new style "overfill protection device"
valves also have an excess flow safety feature built into
them. The purpose of the excess flow is to limit the amount
of propane that will be allowed to escape from the tank
in the event of a rupture or severance of the propane hose
or gas line. Sometimes, this excess flow can slug shut if
the grill valve has been turned on before the valve on the
tank has been turned on. The excess flow senses something
is wrong and limits the flow of propane. To correct this
situation, simply shut off all of the valves in the system,
wait for 10 seconds and start over. The excess flow will
automatically reset itself. Start by turning on the cylinder
valve very slowly. Then turn on the grill valve and light